Apple has officially launched a new global Apple service programme addressing a “no power” issue affecting a small percentage of its 2023 Mac mini models equipped with the M2 chip. This proactive initiative aims to provide free repairs for eligible devices, ensuring users experiencing this specific problem can have their Mac mini serviced without cost.
Understanding the Mac mini M2 “No Power” Issue and Apple’s Repair Program
Titled the “Mac mini Service Program for No Power Issue,” this Apple repair program commenced on June 13, 2025. Apple’s official support page indicates that the problem manifests as the device being unable to power on, and it has been identified in a “very small percentage” of Mac mini (2023) devices with the M2 chip. Specifically, affected units were manufactured between June 16, 2024, and November 23, 2024.
Is Your Mac mini Eligible for Free Service? Use Apple’s Serial Number Checker
Mac mini owners who suspect their device may be affected are strongly encouraged to visit Apple’s dedicated service programme page. A convenient serial number checker is provided on the page, allowing users to quickly determine if their Mac mini is eligible for this free repair. If eligibility is confirmed, an Apple Authorized Service Provider will perform the necessary service, free of charge.
It is important to note that this specific Apple service programme is exclusively for the aforementioned 2023 Mac mini M2 models. No other Mac mini variations are included. Apple recommends locating an Apple Authorized Service Provider for the service, where a pre-repair examination will verify eligibility. For any questions or further assistance regarding this Mac mini repair, users can directly contact Apple Support.
Important Details for Your Mac mini Repair
While this Apple service programme offers free repair for the “no power” issue, any existing damage to the Mac mini that hinders the completion of the repair will need to be addressed first. In some instances, there may be an associated cost for such additional repairs.
Geographical considerations for this Apple repair program also apply. Apple may restrict or limit repair to the original country or region of purchase. However, for Mac mini devices purchased within EEA member countries, service will be readily available across other EEA member countries.
This worldwide Apple service program does not extend the standard warranty coverage of your Mac mini. Your consumer law rights remain unaffected by this initiative. The free repair coverage for eligible Mac mini units extends for three years after the first retail sale of the unit.
Apple’s Commitment to Support: Beyond the Mac mini Service Program
The Mac mini Service Program for No Power Issue underscores Apple’s continuous dedication to customer satisfaction and product reliability. This program joins a comprehensive list of other Apple service programmes that address various hardware concerns across its product lineup. These include:
- iPhone 14 Plus Service Programme for Rear Camera Issue (launched November 1, 2024)
- iPhone 12 and iPhone 12 Pro Service Programme for No Sound Issues (August 27, 2021)
- AirPods Pro Service Programme for Sound Issues (October 1, 2021)
- 15-inch MacBook Pro Battery Recall Programme (June 20, 2019)
- Apple Three-prong AC Wall Plug Adapter Recall Programme (April 25, 2019)
- Apple AC Wall Plug Adapter Exchange Programme (January 28, 2016)
- Beats Pill XL Speaker Recall Programme (June 3, 2015)
- Apple 5W European USB Power Adapter Exchange Programme (June 13, 2014)
These Apple service initiatives highlight the company’s commitment to providing support and solutions for specific hardware issues that may arise, further solidifying trust in the Apple service and repair ecosystem.
